It doesn’t take much to notice that, as technology advances exponentially over time and therefore requires more resources and research in its manufacturing, the prices of our day-to-day gadgets are skyrocketing as well. Under the guise of sleek interfaces, pastel colour palettes, and aesthetically pleasing designs lies an underlying debate about whether the price of a portable computer with possibly volatile systems and a delicate shell can be justified.
Drawing from this widespread concern, ASUS Malaysia took matters into their own hands by unveiling an enhanced version of their No.1 Quality & Service Commitment on 28 July. This upgrade highlights four initiatives: Unmatched Durability & Reliability With up to 34 Durability Tests; 2 Years of Absolute Peace of Mind; Seamless Support with Over 1000 Service Points; and Exclusive ProCare Benefits.
“A laptop’s value isn’t just measured by its performance at purchase, but by its ability to continue to deliver that performance over time. By combining our stringent quality tests with extended accidental damage coverage, massive network of service points and ASUS ProCare, we are ensuring that our users enjoy the worry-free experience they expect from a premium laptop,” said Li Huaipin, Business Development Manager of ASUS Malaysia.
Tough as Nails
Our extreme climate temperatures can take a toll on our gadgets. Understanding this, every ASUS laptop is put through the wringer to make sure it is ready for the long run and ensure customers real-world reliability. As if undergoing simulations of extreme environmental conditions—from freezing temperatures to a scorching hot setting—isn’t thorough enough, drop tests, water spill tests, and vibration tests are also carried out to insure the device against day-to-day accidents. Even the most ungainly user of an ASUS laptop is no match for its durability.
Peace of Mind
On top of their two-year International Warranty, the tech company has extended their ASUS Perfect Warranty (Local Accidental Damage Protection) to two years. This additional coverage is included with every ASUS or ROG laptop launched after 28 July and safeguards users against unexpected repair costs resulting from drops, spills, accidental breakage, or electrical surges.
At Your Service
A procedure deemed as frustrating and time-consuming, tech support is now made easier with ASUS’ extensive support ecosystem. It comprises over 1000 service points nationwide and coverage spanning across over 90 countries and regions globally, making us second-guess opting for replacement whenever our laptops start to slacken.
Now, users can simply drop off their laptops at any authorised ASUS Service Center or Pos Malaysia Branch in Malaysia for repair and collect it after it has been serviced. Moreover, running to get your laptop fixed will be a hassle no more, as users can also request a Pick-up & Return (PUR) Service, whereby ASUS Malaysia will arrange a courier to collect the device directly from their doorstep and return it once fully restored.
Premium Benefits for Premium Laptops
By introducing ProCare—a premium value-added service designed specifically to reward owners of new ProArt, Zenbook, Vivobook S, and ROG laptops launched after 28th July, ASUS is helping you make the most out of your work buddy. Exclusive benefits include Unlimited 360 Cleaning & Maintenance, where experts will perform a thorough inspection on hardware and cooling systems, as well as a Priority Lane that lets you skip the queue at official ASUS Service Centers.
Setting a new standard in customer service and laptop care, ASUS’ new and improved Quality & Service Commitment promises convenience and thoroughness, while prioritising longevity for your laptop. Users can now enjoy these new perks for a stress-free end-to-end ownership experience.
For more information on the ASUS No. 1 Quality & Service Commitment, visit the ASUS Official Website.
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